IT Support Operations Specialist (Bogor, Jawa Barat)

Join Metrodata as an IT Support Operations Specialist in Bogor and play a pivotal role in maintaining and optimizing our IT infrastructure. This position offers a unique opportunity to work with cutting-edge technologies, ensuring seamless operations across several key departments. As an IT Support Operations Specialist, you will be responsible for monitoring, maintaining, and troubleshooting our IT systems, ensuring minimal downtime and maximum efficiency. You will work closely with our team of IT professionals to implement and support new technologies, providing expert guidance and solutions to our employees. This role is perfect for someone who is passionate about technology and wants to make a real impact in a dynamic and innovative company.

Metrodata is a leading technology company in Indonesia, known for its commitment to innovation and excellence. With a strong focus on customer satisfaction, we are always looking for talented individuals to join our team and help us achieve our goals. As an IT Support Operations Specialist, you will have the chance to work in a collaborative and supportive environment, where your ideas and contributions are valued. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth and development.

In this role, you will be working daily with a variety of IT tools and software, including ServiceNow, Jira, and Microsoft 365. You will need to have a strong understanding of IT infrastructure and be able to quickly diagnose and resolve technical issues. This position is ideal for someone with at least 3 years of experience in a similar role, preferably in a fast-paced, technology-driven environment.

📋 Tanggung Jawab Pekerjaan

• Monitor and maintain IT infrastructure, ensuring minimal downtime and maximum efficiency.
• Provide technical support to employees, resolving hardware and software issues promptly.
• Implement and support new technologies, working closely with the IT team to ensure smooth integration.
• Conduct regular system checks and updates to maintain optimal performance.
• Document all IT activities and maintain accurate records for future reference.
• Collaborate with other departments to ensure seamless IT operations across the organization.
• Stay up-to-date with the latest IT trends and technologies, recommending improvements where necessary.
• Provide training and guidance to employees on the use of IT systems and tools.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT support or a similar role, preferably in a fast-paced, technology-driven environment.
• Strong understanding of IT infrastructure, including hardware, software, and network systems.
• Proficiency in using IT tools and software, such as ServiceNow, Jira, and Microsoft 365.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to work well in a team.
• Familiarity with ITIL or other IT service management frameworks is a plus.
• Ability to work under pressure and meet tight deadlines.

🛠️ Keahlian

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